Frequently Asked Questions

Kindly read these frequently asked questions before contacting us.

Can I send an entire guitar to be serviced?

No. Our PO Box will only accept mailing tubes, not oversized packages. Any packages that are larger than a mailing tube will be returned back to sender.

Can I send a bass neck?

Not at this time, but perhaps yes at a later time. Hopefully soon.

What if I want a smaller service than recommended?

A good analogy is to think of our service like a medical facility for guitars. If you go to the dentist hoping to resolve an issue with a filling, but the dentists shows you on X-rays that your roots are infected, the dentist will not attempt to fix the job with a filling - in that case you will need root canals.

When we asses your fingerboard, frets and the nut, we see all the issues in a high resolution, up to 20 microns. The objective is to give you back a guitar neck that reflects our level of quality. We are not going to attempt to fix uneven frets by polishing, etc... If you sent your guitar neck to us, you are seeking advice as well as execution of a service.

Our services are only suited for customers who are seeking the best results.

Can I request a partial service?

It depends. While this is a full service facility, some partial services might be accommodated. For example, if you want the frets to be serviced, but you want to make your own nut, that is fine. But if your fretboard has uneven frets, we would not be able to agree to a fret polish, without first leveling the frets (or refretting).

Why are your services so expensive?

These are high level services that require high skills and highly specialized (and expensive) tools and equipment. People need to be paid decent wages, not only to survive, but to thrive in life and to have a sense that they are not being taken advantage of, at their jobs. Also, Frets by Mail and Guitar Quackery offer services that are amongst the highest quality on the planet - they can't also be the cheapest. We don't compete on price and we are aware of our value. There are other, cheaper options available from other service providers. Those are cheaper because they are not as good.